FAQs

If your application was declined, please verify you are registering with the correct information. If you are the joint account holder or authorized signer on the membership, you must register with the primary account holder’s information or primary name of the account. Name, member number, date of birth, social security number/TIN and address are all information that must match in order for the registration to be approved. Please submit your registration again with the correct information.

To apply for an account, visit our account options for checking, savings, and more. To apply for a loan, visit our loan options for vehicle loans, mortgages, personal loans, and more. You can also apply through Online Banking or in your nearest branch. However for Loans you can apply over the phone at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm ext. #5.

You will receive an email confirmation when your service is activated.

If you would like to transfer a payment to your loan account with First City from an attached Savings or Checking Account, you can do so via automated phone teller or your First City online account - just make or schedule a transfer. You can also contact a live representative for assistance at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm. If you want to make a payment from another institution, you can use the ACH origination option in online banking under the secure forms option, or it is recommended that you set up a Bill Payment option through that institution to pay us at your convenience (Please contact the other institution for their guidelines in setting up this payment option).

If you believe your First City Visa Debit, Visa Credit, or ATM Card has been lost or stolen, please contact us at 1.888.241.2510 within the US, and 1.909.941.1398 outside the US. Additionally, if someone has obtained money from your account without your authorization, contact us 1.800.944.2200 on Monday through Friday from 8 am to 6 pm.

Unfortunately, ATM, CO-OP check, and Mobile deposits are not available immediately. ATM deposits are automatically placed on a 2-business day hold for verification and processing.

You have received the above message because your registration could not be approved instantly; most likely due to some or part of the information used in the registration did not match your account records. A live representative will manually review your online registration request for approval; this process can take up to 24-48 hours. You will receive an email notification with a status update of your registration; notating if your registration was approved or declined.

We are sorry to lose you as a valued member, please submit your request to close your account in person or writing with a signature authorization. You can send your request via mail to: First City Credit Union Member Services P O BOX 93727 Pasadena, CA 91109-3727 or Fax to: 1.213.481.4623. Please be sure to sign your request and include your name; member number; address; photo ID and phone number in case we need to contact you. However, to avoid any delays, please be sure to verify that any payroll, direct deposits, automatic deposits and/or debits are canceled prior to closing the account.

To change your statement preference, please visit the Additional Services tab and select on eStatements. Then select Delivery Options. Under Delivery Options, you can choose to have either Electronic or Paper statements, and then select submit changes to complete. Online statements are available online for a rolling 18 month period, starting from the first statement generated after your online sign up date.

You can contact us at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm to request a copy of three statements be mailed to you. Or we can fax your statement to you with a fax request requesting the documents; Fax: 1.213.481.4623. Please include your name, member number, signature and copy of your ID and the fax number you would like the documents faxed to. However, signing up for eStatements will offer you the convenience of your next available statements being sent to your online account, and allow you access to the statements for a rolling 18-month period.

To reorder checks online, please visit our “Checking Accounts” pages or our "eStatements" page of our website. Select the link for “Online Check Order” and you will then be directed to our partner site Harland Clarke where you can place your reorder. You will need our routing number “322078972” and your checking account number (located at the bottom of your checks, including the five leading zeros). If you should need any further assistance or would like a First City representative to personally place the check order for you, we will be glad to assist you at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm.

For your convenience, you can log into your online banking account and change your address under My Settings/Contact Information by clicking on the link at the top right-hand corner of the page. However if you do not have access to online banking account, you can complete the Change of Address form located on our homepage under the ‘Documents & Forms’ of the ‘Benefits & Tools’ tab. Please mail the form to: First City Credit Union, PO Box 93727 Pasadena, CA 91109-3727.

You are required to set the computer you are using as a private or public computer for the security of your account. This will help with fraudulent access to your account and require additional security if your account is accessed from a computer that has not yet been verified as an approved computer to access your account. If you have previously setup this security and are being asked again to set it, this may be due to a recent update to your browser or PC that has changed or reset your settings to before the PC was verified, therefore removing our security. Please follow the prompted directions to validate your identity, but if you continue to have trouble accessing your account because of this security, please contact us at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm, and we will be glad to assist you.

If you are logged into your online banking account, but when accessing bill payment or eStatements you are being logged out and asked to sign back in, this normally occurs when your browser is not set to our recommended browser settings and you are being logged out of our site because the Bill Pay/eStatements page cannot load. Before signing back into your account, please select the More Info link on our homepage, and follow the directions to make sure you are using the recommended settings for your browser type. If your settings indeed match our recommended settings, then there could be another factor restricting your access. Please contact us at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm, so we can assist you with your access.

To update where you receive your access code and/or temporary password, you must be logged into your online account. Once you are logged into your account, visit the My Profile link on your homepage and make your changes under “Security contacts” (we recommend having at least two contacts on file). If you are unable to log into your account with your current method(s) of security, please contact us at 1.800.944.2200 on Monday through Friday from 8 am to 6 pm, and a representative will be glad to assist you.

“User Options” in Online Banking allows you to change your password by clicking on the “Change Password” option.

If you know your current password, you can log into your account and reset your password or username under the ‘My Settings’ link located at the top right of the page. However, if you are having trouble accessing your account with your current password, you can reset your password by using the “Forgot Password” link on our homepage. If you are unable to retrieve your password or the verification information available for reset is not your information, you may be using the incorrect username. To verify you are using the correct username, when you are on the error page stating ‘The Username and/or Password you entered does not match our records. Try again.’ select the “I forgot my username” link to have your username sent to your email address on file. If you are unable to retrieve your username, you may be unregistered for our new online access; therefore you must select the “Sign Up Today!” link to register for online access. You will be required to have your member number and Phone Teller Secret Code for the registration. However, if you continue to have problems accessing your account via the online resources or you need assistance in selecting a new Phone Teller Secret Code, please contact us at 800.944.2200 on Monday through Friday from 8 am to 6 pm for assistance, as there may be another factor affecting your account access.

To register for online banking, click on "Login” at the top right of the page, then “New User,” and follow the easy instructions. To sign up for bill payment, click on the Bill Payment link within Online Banking, once you have registered, and follow the instructions.

• Pasadena Branch:
  • 9:00 AM - 5:00 PM, Monday to Thursday
  • 9:00 AM - 6:00 PM, Friday
  • 9:00 AM - 2:00 PM, Saturday
• West Covina Branch: 
  • 9:00 AM - 5:00 PM, Monday to Thursday
  • 9:00 AM - 6:00 PM, Friday
  • 9:00 AM - 2:00 PM, Saturday
• Lakewood Branch: 
  • 9:00 AM - 5:00 PM, Monday to Thursday
  • 9:00 AM - 6:00 PM, Friday
  • 9:00 AM - 2:00 PM, Saturday
• Palmdale Branch: 
  • 9:00 AM - 5:00 PM, Monday to Thursday
  • 9:00 AM - 6:00 PM, Friday
  • 9:00 AM - 2:00 PM, Saturday
• Claremont Branch: 
  • 9:00 AM - 5:00 PM, Monday to Thursday
  • 9:00 AM - 6:00 PM, Friday
  • 9:00 AM - 2:00 PM, Saturday
• Los Angeles Branch: 
  • 9:00 AM - 5:00 PM, Monday to Friday
• Los Angeles General Medical Center: 
  • 8:00 AM - 4:00 PM, Monday to Friday

Yes, you can transfer funds to and from accounts outside of First City.

The fee for using your card internationally is 1% of each US Dollar transaction that occurs in a foreign country.

Your member number is available on your monthly statements, but can also be found on digital banking by:

1. Log in to digital banking
2. Click on your Primary Savings account
3. Click on Account Details
4. Your member number is the first six digits after the MICR/ACH 

1. Log in to digital banking
2. Click on the account you would like the number for.
3. Click on Account Details
4. Your account number will be under MICR/ACH

Think of your member number as an identification number. Your account number is linked specifically to your different accounts (checking, savings, money market, etc.)

We will need a valid driver's license or government ID to complete your membership application.