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First City Coronavirus (COVID-19) Updates

A Message from our C.E.O.

Please note: Updates are placed in chronological order with newer updates superseding previous related updates.

EFFECTIVE 7/10/20 – Branch Availability Update – July 10, 2020

The LAC+USC Medical Center Branch will be closed until further notice. Please visit our Branch and ATM locator for alternative access near you.

 

EFFECTIVE 6/15/20 – Branch Availability Update – June 12, 2020

From June 15th, our Administrative and Branch hours of operation are Monday through Friday from 9am to 5pm. The LAC+USC Medical Center branch is open Monday through Friday from 8am to 4pm. Our Contact Center and other Administrative departments will be open until 5 pm.

 

EFFECTIVE 6/8/20 – Branch Availability Update – June 5, 2020

As of June 8, 2020, our standard branch hours will return to Monday through Friday, 9:00 am to 5:00 pm.  The Antelope Valley, Pasadena, and West Covina Branches will remain closed on Saturdays.  The LAC+USC Medical Center Branch is currently closed and will reopen on June 15th. Our Contact Center and other Administrative departments will be open until 5 pm.

 

EFFECTIVE 6/1/20 – Branch Availability Update – June 2, 2020

The Los Angeles branch will be open from 9 am and close at 3 pm, today through the end of the week. All remaining branches will be open until 5 pm. The Contact Center and other Administrative departments will be closing at 3 pm.

 

EFFECTIVE 6/1/20 – Branch Availability Changes – May 29, 2020

On June 1, 2020, our standard branch hours will be Monday through Friday, 9:00 am to 5:00 pm.  The Antelope Valley, Pasadena and West Covina Branches will remain closed on Saturdays.  The LAC+USC Medical Center Branch is currently closed and will reopen on June 15th.

All employees and visitors to our branches are required to wear protective face coverings and to obey social distancing guidelines.  You do not need an appointment to visit the teller line.  An appointment is required to meet with a Branch Service Representative.  Each branch will have a limit to the number of members in the lobby at one time, please be patient while we assist each Member.

If you wish to schedule an appointment with a Branch Service Representative, please use the following extensions or email addresses for your branch:

All new accounts will need to be opened online at www.firstcitycu.org.

EFFECTIVE 4/10/20 – City Mandate – April 9, 2020

The City of Los Angeles has mandated that Respirator masks or Face Coverings must be worn by anyone visiting a branch.  

Unfortunately we are unable to assist members not wearing acceptable face coverings.

Acceptable formats: Single-use masks, Respirators, or Fabric face coverings.

We thank you for your cooperation and understanding.

MEMBER RELIEF LOAN – Added Relief Assistance For Our Members – March 27, 2020

The newest addition to our assistance efforts is now available to all qualifying existing First City members affected by the COVID-19 emergency.

Member Relief Loan:

  • Loans from $500 up to $5,000  
  • 12 to 48 months terms
  • 180-day 1st payment deferral (interest accrues from Loan Date)
  • Interest Rates starting at 4% to 10% APR
  • No Employment requirements (As long as unemployment is due to the emergency, e.g. no earlier than March, 2020. The maximum loan amount is $1,000)

We encourage you to apply online for fastest results.  Simply follow these three easy steps:

  1. CLICK HERE to apply.
  2. Select Personal Loans.
  3. Select Member Relief loan.
Mortgage Assistance – March 26, 2020

For members requesting forbearance on 1st Mortgages, please contact our Real Estate Mortgage Partner, CU Members, at their Loan Counseling Department:

  • Call (800) 937-6303, Option 2.
  • Or, click here to reach Mortgage Services to send a secure message and a loan counselor will reach out to you directly. 

All members submitting forbearance requests will have late fees waived and their trade line reporting suspended.

LAC + USC Branch Closure – March 17, 2020

The LAC+USC Medical Center Branch of First City will be temporarily closed until further notice due to L.A. County’s Coronavirus Protocols. We apologize for any inconvenience this may cause. All three of the ATMs on the LAC+USC Hospital campus will remain in operation. Please use our ATM/Branch Locator to find alternate access.