Services

24-Hour Automated Phone Service (800) 934-2489


Access your First City accounts 24 hours a day, seven days a week, with PhoneTeller, First City's automated phone service. You never have to wait on hold with PhoneTeller! To sign-up, call (800) 934-2489 and follow the easy, recorded instructions.

Features:

  • Check account balances, deposits, and withdrawals
  • Transfer funds between your accounts
  • Verify which checks have cleared
  • Request withdrawals by check

If you need to make a payment to a First City loan from an account at another institution, click here

Phone Teller Instructions

  • To use this Free 24-hour service:
  • Enter Your Member ID Number followed by the ‘#’ key
  • Enter your Passcode Number followed by the ‘#’ key
  • Listen and select from the main menu options. To go to the previous menu, press the ‘#’ key. To end the call, press the ‘*’ key

For new members: To set up your passcode, please follow the automated instructions

Phone Teller Menu

Printable Business Card Size Version

  • 1. Balance Inquiry
    • 1- Checking
      2- Savings
      3- Loan
  • 2. Checking information
    • 1- Checking Balance
      2- Checking History
      3- Check clearance
  • 3. Loan information
    • 1- Loan Balance
      2- Loan Payoff
      3- Loan Payments
      4- Recent Payments
  • 4. History
    • 1- Account History (shares/checking)
      2- Loan History
  • 5. Transfer
    • 1- Share to Share
      2- Share to loan
      3- Loans to share
  • 6. Withdraw
    • 1- Savings
      2- Checking
      3- Loan
  • 7. Change Access Code
  • 8. OPT-In menu
  • # = Go to the previous menu
  • * = End Call
  • 0 = Transfer to Operator

 

 
  • EHL
  • NCUA
  • Digital Insight