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News & Updates

Online and mobile banking maintenance

To continue providing you with a better experience, we will be performing a scheduled maintenance for online and mobile banking Thursday, March 21 from 6 p.m. - 11:59 p.m. PT. All services will be unavailable for up to 30 minutes during the activity window. Thank You.

New website coming soon

  • Concise with a contemporary design
  • User friendly with easier to read pages and fonts
  • Quick to navigate links and buttons

#MakeMarchMatter for sick children in your community

During the month of March, when you open a FirstStart savings account for your child, First City will donate $5 to Children’s Hospital Los Angeles on your behalf, and you can get a piggy bank while supplies last!

Open a FirstStart Savings account today!

Important Notice Regarding Bill Pay

Bill Pay users that have Southern California Gas Company (SOCAL Gas) eBills should be aware that some of those eBills were not delivered due to a technical issue. If you had an eBill meant for SOCAL Gas and use the automatic payments feature please be advised to verify that your payment was processed successfully, and to schedule a one-time payment online if it was not. The payee will address late fees on a case-by-case basis. Fees that are not waived by the payee will be handled per the terms and conditions of the bill pay service guarantee. Members who have additional questions should contact the payee directly at the telephone number listed on their most recent statement.

New Account to Account Transfer Feature

Now available and free! Make transfers between accounts at First City from your desktop and mobile device.

  • Transfer between First City Accounts.
  • Set-up on Desktop or Mobile.
  • Easy set up process.

Click here for steps on how to set up

Furlough Relief Loan is Available

  • Easy Application
  • No Payments for 90 Days
  • Loans Up to $2,500

Call or visit us for details and to apply

Pasadena Branch Has New Hours

In an effort to increase our service commitment to our members, we are pleased to announce, effective January 14, 2019, the Pasadena Branch will be open 6 days a week. 

The hours of operation are:
Monday-Thursday    9:00 A.M. - 5:00 P.M.
Friday     9:00 A.M. - 6:00 P.M. 
Saturday     9:00 A.M. - 2:00 P.M.

Mobile Web Banking Upgrade

Mobile Web Banking is being enhanced and upgraded on Monday, February 18.  Mobile Web Banking will now shape itself to fit whatever device you are using to access First City, and will allow greater use of all of the functions of our online banking, bringing a smoother, more cohesive feel to your mobile online banking experience.  The only thing you’ll need to change is any bookmarks you have saved for the current Mobile Web Banking site if you have them.  Just visit our website after the change and use the login section there to be redirected to the new, enhanced Mobile Web Banking.  Just another of the improvements we are continuing to make at First City to bring you a great experience.

Future Upgrades to Online and Mobile Banking

To provide the most secure environment for our users, we will be conducting a project to make upgrades to our Mobile and Online banking platforms.  It is currently scheduled for February 25, 2019 from 6pm - Midnight.  Due to this upcoming change, a small portion of our members with outdated browsers, desktop operating systems and/or mobile operating systems will need to use an updated method to connect to Mobile and Online banking products once this change has been completed.

Impacted Systems and Devices:
Mobile Device Operating Systems
*    Android devices version 4.4.4 and below.
*    Apple iOS devices using Safari versions 5 and below.
*    Windows Phone using Internet Explorer Mobile versions 10 and below.
Desktop Operating Systems
*    Windows XP, Windows Vista, Windows 7 with Microsoft Internet Explorers 
versions 10 or below.
*    Apple OS X using Safari Versions 8 or below.

Members with incompatible devices will need to take the following actions. These users will fall into one of these two categories.
*    Fully Impacted: Users who have one or more devices of which all will become incompatible once the TLS security enhancements are implemented.
*    Partially Impacted: Users who have two or more devices of which at least one device will become incompatible once the TLS security enhancements are implemented.

End User Actions Required:
*    Microsoft Operating Systems: Windows operating systems using Microsoft Internet Explorer version 10 and below will need to be upgraded to the latest versions.
*    Apple Operating Systems: Apple operating systems using Safari Version 8 and below will need to be upgraded to the latest version.
*    Apple and Microsoft Web Browsers: All outdated web browsers will need to be upgraded to the latest version.
*    Android Tablets or Phones: Devices running any Android operating system released before December 2014 will need to be replaced. Or the users will need to access Online Banking through another compatible device.

Your Direct Deposit is Now Even Faster!

Great News, Pay-Ahead is here! If your employer sends your direct deposit to First City electronically, you can now receive the deposit before your normal payday.  Instead of waiting until your designated pay date, First City's Pay-Ahead service will deposit your paycheck when it is received from your employer.  Best of all, you don't even have to sign up!  If your employer doesn't use electronic direct deposit, ask them to make the change now!  Depending on holidays or other events, you could get your paycheck up to a couple of days earlier.

Don't Get SMiShed!

SMiShing scams are similar to phishing scams. You get a message from a bank or service provider asking you to do something. However, the SMiShing is really a message from a scam artist. While most people are familiar with email phishing scams, they're less skeptical when receiving SMiShing messages.


How SMiShing Works:


SMiShing scams often direct you to visit a website or call a phone number. If you dial the number, you’ll be asked for sensitive information like a credit card number.



If you visit the website, it may attempt to infect your computer with malware.


Scammers continually get more and more creative. Most consumers are savvy enough not to fall for the old "we need your bank account password" email. However, a text message seems less threatening.


Instead of just trying to get money from you, like they do in cashier's check scams, SMiShing schemes often just try to get information such as credit card numbers. Then they use or sell the information later.

Remember, First City and its respresentatives will not make requests for your credit card number or personal information through text message.  We are always working to safeguard your information and want to help you learn how to keep yourself safe.

New Schedule of Fees

--We've Reduced Many Fees

We’re hard at work reducing fees for you, our members. In fact, we’ve eliminated 11 fees, an almost 25% reduction overall. There was only one fee increase, the Returned Payment fee (from $25 to $31, to reflect current costs),while only one updated fee, the Duplicate Statement Fee of $5 was introduced, to accompany the availability of FREE Online Statements. These changes take effect on August 15, 2017 and reflect our commitment to bring you a broad range of quality financial services, delivered and priced to provide good value. If you would like a copy of the new schedule of fees, you can click here for a copy of the new schedule of fees, call (800) 944-2200, request it by mail, or visit our branches.

First City Ranks Top 200 Healthiest

First City received an A+ rating among federally insured credit unions in the United States for 2018. We also rank among the top 200 for the fifth straight year, as listed by DepositAccounts.com.

More information can be found at: https://www.depositaccounts.com/banks/health.aspx#healthiest

Branch Closures

May 27, Memorial Day
July 4, Independence Day

Helpful Tips:

If you're traveling internationally, be sure to notify us so we can make certain your Visa credit/debit card is authorized by you during your trip!



  • EHL
  • NCUA
  • Digital Insight