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Founded in September 1937, First City has more than $600 million in assets and serves more than 60,000 members. With branch offices located in Claremont, Lakewood, Lancaster, Los Angeles, LAC+USC Medical Center, Palmdale, Pasadena, and West Covina, and its administrative offices in Downtown Los Angeles, the credit union provides members with professional, ethical, and value-added service.

First City’s current job postings as of March 29, 2019:

EMPLOYMENT OPPORTUNITIES


Senior Branch Service Representative – Pasadena Branch

The Senior Branch Service Representative will assume, but not be limited to, the following responsibilities:

  • Responds to members’ requests for information on various products and services, answers questions, conduct basic research on members’ accounts and/or refers members to appropriate individual for solution.
  • Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.
  • Interviews loan applicants, counsels members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan officers.
  • Assists in branch audits, conducts periodic teller audits, and checks tellers’ daily work.
  • Assists to train staff and communicates any changes to procedures or promotional information in a timely manner.
  • Assists in scheduling staff to ensure proper coverage, while satisfying all applicable wage and hour laws.
  • Assists to assess staff performance through observation and assist management by providing input for staff performance appraisals.
  • Assists with the maintenance, control, and security of vault cash, including ordering of cash and verifying shipments upon arrival.

The successful candidate will possess the following education, knowledge and skillsets:

  • Minimum four years experience as a teller, loan processor, new accounts representative, or telephone representative in a financial institution
  • Basic math and 10-key skills
  • Excellent customer service and sales skills
  • Personal computer proficiency in programs such as Microsoft Word and Excel

**This position is full time, 40 hours. Must be available Monday-Saturday as schedule will vary based on the need of the branch.**


Contact Center Agent I – Los Angeles

The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

  • Answers member service calls in a professional and courteous manner.
  • Provides information as requested on member’s accounts or credit union products and services.
  • Cross-sells credit union products and services to members as appropriate.
  • Assists members through the online banking registration process, including troubleshooting.
  • Places outbound calls to new members as necessary.
  • Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
  • Processes requests for copies of statement and checks.
  • Processes ATM/Debit/VISA ordering for lost/stolen reports as directed.

The successful candidate will possess the following education, knowledge and skillsets:

  • Two years of financial institution experience
  • Excellent written and verbal communication, customer service and sales skills
  • Personal computer proficiency with Microsoft Word and Excel
  • Excellent critical thinking skills

First City Credit Union provides competitive compensation and benefits package that includes:

  • Health, dental, and vision plans
  • 401(k) plan
  • Life insurance
  • Paid Time Off (PTO) Plan
  • Paid holidays

If you would like to join our team, please send your resume to:

First City Credit Union Attn: Human Resources P.O. Box 86008 Los Angeles, CA 90086-0008

Fax: 213-481-9869 or call our job hotline: (213) 482-3477, extension 2558

To email your resume, please send a Word Document or PDF file to hr@firstcitycu.org.

First City Credit Union is an equal opportunity, at will employer.

For employee verifications please fax all appropriate paperwork to 213-481-9869.